The key metrics and reports you need for successful planning in 2023

Aaron Kennedy, CEO, Cognition360

In this issue:

1. The key metrics and reports you need for success in 2023

2. Open Demo: not ready to commit to a Cognition360 trial? Join us for a demo
3. Want to take the plunge? Sign up for a free trial 

2022 is rapidly drawing to a close and although it’s a time for reflection on the year that was – the trials and tribulations, and the successes – it’s also a very busy time as we continue to plan and prepare for the New Year ahead. At Cognition360, our purpose is to help MSPs grow and become more streamlined and profitable by delivering reporting that helps you dig that data out of ConnectWise. With this in mind, we’d like to share with you the key metrics and reports we believe will help set your MSP up for success in 2023 – covering capacity planning, annual financial goals, service metrics, technician efficiency, client satisfaction and project management. Check out the information below.

As always, the easiest way to see if Cognition360 is right for you is a free trial. If you’re not ready for that, join us for a free, no-obligation Open Demo session on January 31, 2022. You can also check out our case study library to see how Cognition360 is helping other MSPs like you drive transformation and raise profitability.

Wishing you a Happy Holiday Season, and a prosperous New Year. We look forward to helping you transform and grow your business in 2023.

Aaron Kennedy
CEO, Cognition360

Unlock the value in your ConnectWise data with Cognition360. Sign up for a FREE 21-day trial!

Planning for success in 2023: key metrics & reports

Below are some of the key metrics and reports we believe will help set your MSP up for success in 2023.

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Capacity. Planning to hire soon? The Team Utilization Report shows you how much capacity you have per team – provided your engineers are recording all of their time. We recommend recording a full eight hours a day, so you can determine lost/admin time and also realized time towards clients. We recommend 75-80% realized (Client) time. 

Annual Financial Goals. What percentage growth are you planning for in 2023? Using our Customer Profitability Comparison Report, you can compare this year versus last year. How much of your revenue is Project, MRR, or T&M? What percentage of T&M would you like to convert to MRR in 2023? By creating a financial dashboard in Cognition360 with your goals, you can easily watch this month over month to make sure you are on track to hit your revenue targets for 2023.  

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Service Metrics. What service metrics/KPIs are you going to be accountable for in 2023? Cognition360’s Service Reporting will give you the insights needed to establish where you need to focus. Technician Efficiency Reporting to show time to first time entry metrics and type, subtype and item percentages by technician and board.  Should you focus on lowering your Time to First Time entry? (Note – this could be a good indication of capacity as well). 

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Client Satisfaction. Are you using a CSAT tool currently? Cognition360 has reporting for most tools that integrate with ConnectWise Manage. What is your current CSAT score?  Do you need to increase that in 2023? Measuring CSAT by client and technician is always a key metric in annual planning. Cognition360 can give you the reporting you need to pull this information quickly – by client and technician. 

Project Management.  How are you going to better manage your projects in 2023?  Do you have a way to efficiently run a weekly project meeting? Do you have budgets set for all projects? What is your current availability based on scheduled capacity? The Cognition360 Project Module will give you the reports you need to see which projects are off-track and out of budget. The Project Summary Report will let you see closed projects quickly by Project Type and Project Manager for the past year to get the overall out-of-budget percentage. This is a great KPI to determine and watch for 2023. 

Open demo: January 2023

Want to see how Cognition360 works but not quite ready to sign up for a trial? Join us for a no-obligation demo to find out more! 

The next session is on Tuesday, January 31, 2023 at 2:00 PM Eastern Time.

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Unlock the value in your ConnectWise data with Cognition360

The gateway to Cognition360 is a FREE trial for 21 days. The sign-up process is fast and easy and can be completed online in a matter of minutes. The faster you contact us the faster you will be up and running.

Sign up for a trial now, or get in touch to find out more. 

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